East Cooper Community Outreach (ECCO) is currently hiring a Volunteer Manager. About East Cooper Community Outreach: Founded as an emergency relief effort in 1989 after the devastation from Hurricane Hugo, East Cooper Community Outreach (ECCO) has since g

East Cooper Community Outreach (ECCO) is currently hiring a Volunteer Manager.

About East Cooper Community Outreach: Founded as an emergency relief effort in 1989 after
the devastation from Hurricane Hugo, East Cooper Community Outreach (ECCO) has since
grown into a permanent resource for the community with a mission to provide assistance,
guidance, and resources to help our neighbors navigate through life’s challenges. Annually, over
1,500 families receive help through ECCO’s Wellness Pantry, Financial Assistance, Dental &
Medical Clinics, Prescription Assistance, Clothing Closet, Asset Development Program, and other
services. Enhanced through personal interactions with staff who provide individualized support
and coaching for each client, ECCO meets each client where they are and helps them navigate
the challenges they are facing with care and compassion. ECCO is also a place where people
who want to help their neighbors can find meaningful ways to share their time, talent, and
treasure. Each month, more than 200 local neighbors give their time, volunteering at ECCO’s
main campus and Clothing Closet. For more information, please visit www.ECCOcharleston.org.

Position Summary
The Volunteer Manager provides strategic leadership of ECCO’s volunteer program, ensuring
that volunteer engagement effectively supports the organization’s mission, programs, and
community impact. This position is responsible for the development, implementation, and
continuous improvement of volunteer recruitment, engagement, and retention strategies. The
Volunteer Manager leads and is responsible for designing volunteer roles, establishing policies
and procedures, and managing program operations to align volunteer resources with
organizational needs. This role collaborates with staff across departments to integrate
volunteers into program delivery and community outreach efforts while cultivating relationships
with community partners, businesses, and civic groups to expand volunteer engagement.

Team ECCO
All members of Team ECCO must maintain the utmost professionalism to uphold organizational
standards of excellence, protect client/patient confidentiality, and positively and professionally
represent the organization in the community. All positions require an appreciation for service to
the community, empathy for our clients, a passion for ECCO’s mission, and a commitment to our
core values of compassion, collaboration, respect, and integrity. Because all team members may
interact with clients, volunteers, staff, community partners, donors, and ECCO board members,
they must possess excellent communication and interpersonal skills.

Reports to: Director of Programs and Services FLSA Status: Exempt

Salary Range: $46,500 – 60,000

Minimum Qualifications:
• Bachelor’s degree and at least five (5) years of relevant professional experience, or
• Associate’s degree and at least seven (7) years of relevant professional experience.
Preferred Qualifications:
Additional skills, knowledge, and attributes that will support the successful completion of
position responsibilities.
• Demonstrated experience managing or leading volunteer programs or community
engagement initiatives
• Strong relationship-building and volunteer stewardship skills across diverse communities
• Ability to analyze program needs and develop volunteer engagement strategies
• Experience developing, delivering and evaluating training for adult learners.
• Effective work habits including time management, teamwork, and a proactive mindset
• Previous use of a volunteer management platform or similar database (GetConnected
experience is strongly preferred)
• Comfortable representing the organization at community events, speaking
engagements, and networking events.
• Ability to work in a fast-paced, dynamic, and collaborative team environment
• Ability to use Microsoft Office software and Google’s workspace

Work Environment and Physical Demands:
This job operates in a professional office environment. This role routinely uses standard office
equipment such as computers, phones, and iPads. No adverse environmental conditions are
expected. This is largely a sedentary role; however, standing and walking may be occasionally
required for client interaction, to assist when short-staffed, and/or in the execution of special
events including fundraisers, outreach efforts, and volunteer opportunities. The position
frequently communicates with employees, volunteers, donors, and clients; the ability to
exchange accurate information in these situations is required.

Supervisory Requirements: None

Typical work hours are between 8:30 AM – 4:30 PM, Monday through Thursday and 8:30 AM –
4 PM on Fridays. The position also requires attendance at special events in the evenings or on
weekends, approximately once per month.

ECCO offers a caring and supportive work environment, opportunity for advancement, and a
competitive benefits package including health and dental insurance, generous paid time off, and
a retirement plan.

Application Process:
Applications will be accepted beginning March 27 and will continue to be accepted until the
position is filled. Interested candidates should submit a letter of interest and resume, via email
to jobs@ECCOcharleston.org or submit by mail to:
ECCO
Attn: Volunteer Manager Search
1145 Six Mile Road
Mount Pleasant, SC 29466

Review of applicants will begin on April 1 and continue until the position is filled.