Premier Health & Wellness Front Desk Receptionist

Job Summary:
The Front Office Receptionist at Premier Health & Wellness plays a critical role in creating a welcoming and efficient environment for patients and visitors. Responsibilities include managing front desk operations, greeting patients, scheduling appointments, and performing various administrative tasks to ensure the clinic runs smoothly. It is essential for the Front Office Receptionist to maintain a professional appearance at all times; uniforms are provided.

Essential Duties and Responsibilities:

• Greet patients and visitors with a warm and professional demeanor.
• Answer and manage incoming phone calls, directing them to the appropriate departments or individuals.
• Schedule patient appointments and manage the appointment calendar to ensure efficient patient flow.
• Verify patient information and update records as necessary.
• Handle patient check-in and check-out processes, including collecting co-pays and verifying insurance information.
• Assist patients with completing necessary forms and documentation.
• Maintain the front desk area, ensuring it is clean, organized, and presentable.
• Respond to patient inquiries and provide accurate information about clinic services and policies.
• Coordinate with medical staff to manage patient appointments and relay important information.
• Handle incoming and outgoing mail and deliveries.
• Perform general administrative tasks such as filing, photocopying, and data entry.
• Adhere to all federal, state, and local regulations, as well as clinic policies and procedures.

Supervisory Responsibilities:

• Front Office Receptionist may provide guidance and support to interns or new hires as directed by the supervisor.

Qualifications:

• Education and Experience:
  • High school diploma or equivalent.
  • Previous experience as a receptionist or in a customer service role is required.
  • Experience in a medical or healthcare setting required.
• Language Skills:
  • Excellent verbal and written communication skills.
  • Ability to effectively communicate with patients, families, and healthcare staff.
• Mathematical Skills:
  • Basic mathematical skills to handle cash transactions and co-pays.
• Reasoning Ability:
  • Strong organizational and multitasking skills.
  • Ability to handle sensitive information with confidentiality and professionalism.
• Certifications Required:
  • None. Additional certifications in medical office administration or customer service are a plus.

Physical Demands:

• Ability to sit, stand, and walk for extended periods.
• Manual dexterity to handle phone systems, and office equipment, and perform data entry tasks.
• Ability to lift and move office supplies as needed.

Work Environment:

• Work is performed in a clinical office setting with frequent interaction with patients and medical staff.
• Compliance with clinic safety protocols and procedures is required at all times.